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FAQ

​How Do I Place An Order?

 

Our collection is constantly changing. We recommend that you call or email to determine if an item is available. Once confirmed and a verbal or written order is placed, we invoice you (usually within 24 hours).  Due to high demand for our inventory, we request that you remit payment promptly to avoid disappointment.  Unless other arrangements are made in advance, we will hold your item(s) for 48 hours after which it returns to active inventory and available to others. 

IMPORTANT PLEASE NOTE:  The items offered are unique and one of a kind. It is, therefore, necessary that you first contact us to determine availability or to ask questions or provide a wish list..  

 

Please email us as follows:  firsthillcorp@gmail.com
 

Payment and Shipping

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Our preferred method of payment is SQUARE — a fully secure, electronic, means of money transfer. We also accept PayPal, bank drafts and personal checks.  Checks must first clear our bank before merchandise is shipped (usually no more than two to three business days). As an added convenience to our clients, we offer no-interest, 90-day, layaway on items valued at $250 or more. Terms are simple.  Make three equal monthly payments (taxes and shipping included) and the merchandise will be yours. You forfeit one payment should you default in the layaway program and material returns to active inventory.  Layaway is an affordable alternative for collectors on a budget

 

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IMPORTANT CHANGES IN OUR SHIPMENT POLICY. 
PLEASE READ.

 

 

For the first time in 20 years, the US Postal Service has a new Postmaster General, Louis DeJoy, who has zero prior postal experience.  A Trump Administration appointee, DeVoy is prepared to employ any means possible to reduce costs. His proposed actions will negatively impact prompt delivery of both domestic and international mail.

 

Following is Mr. DeJoy’s announcement as of 17 July 2020:

 

WASHINGTON (AP) — Mail deliveries could be delayed by a day or more under cost-cutting efforts being imposed by the new postmaster general. The plan eliminates overtime for hundreds of thousands of postal workers and says employees must adopt a “different mindset” to ensure the Postal Service’s survival during the coronavirus pandemic.

 

Late trips will no longer be authorized. If postal distribution centers are running late, “they will keep the mail for the next day,″ Postal Service leaders say in a document obtained by The Associated Press. “One aspect of these changes that may be difficult for employees is that — temporarily — we may see mail left behind or mail on the workroom floor or docks,″ another document says.

 

IN THE PAST THREE MONTHS we have experienced several lengthy delays of mail, particularly to non-US based clients. It took three months for one letter to reach a client in Ireland. Another client in Austria received a notice from his government’s postal service saying our Priority Mail International shipment could not be delivered…this despite the fact that the client has had the same post office box for more than 25 years. As a result of this error, the shipment is being returned to us. Another shipment destined for the UK now has found its way to customs in Japan. 

 

WE PRIDE OURSELVES ON EXCELLENCE IN CUSTOMER SERVICE.  For US shipments we will continue to use USPS Priority Mail Insured (for full declared value). On all shipments to non-US based customers, with a value of $200 or more, we now will rely upon DHL EXPRESS INTERNATIONAL. This will result in a small uncharge to clients but it will guarantee faster, more reliable, service and excellent tracking capability.  As a reminder, we must declare full retail value.  This protects our mutual interests in the event of loss or damage.  Overseas clients should anticipate paying nominal VAT and customs entry fees. We apologize for this inconvenience but it is the cost of doing business in this “new normal” world. Thank you for your understanding.

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Spiritus Rarities is a subsidiary of our parent company, Weekes Autographs LLC.  All checks should be made payable to Weekes Autographs - LLC.  Thank you.

Our 100% Satisfaction Guarantee & Refunds

 

In the business of autographs and memorabilia since 1977, we are exacting in the classification, conservation and authentication of everything that we sell. Your treasure will be accompanied by a Professional Opinion Statement and, when available, additional information concerning the item. Should an item not be fully as described, we will refer the arbitration to a party of three professionals: two dealers selected by us and one by the client.  The determination of said panel will be final.

 

We accept the return of merchandise within seven business days should it not meet or exceed your expectations.  Shipment is at the expense of the client and merchandise must be in the same fine condition when received.  Please call us first before returning any merchandise.

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Privacy Policy

 

We value your confidentiality.  Unless you give us express permission, we will not reveal your identity to any third party (even in the case of provenance).  We do not sell or otherwise exchange your contact information with third parties.

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